5 Roadside Assistance Faqs Answered
What exactly is roadside assistance? For many of us, we know it simply as something we only use in situations we hope we so rarely encounter. But there’s more to it than that. So we answered some commonly asked questions to give you a basic idea of what exactly roadside assistance is.
What does roadside assistance cover?
In most cases, emergency roadside assistance providers usually cover towing, winch outs, tire changes, fuel delivery, jumpstarts lockouts and replacing lost keys. Whether you’re stuck in a ditch or having a mechanical issue with your car, most providers will be able to assist you but there are differences based on the company you choose. Membership- or premium-based roadside coverage often includes limitations on frequency, time and/or location of the service, so be sure to review the individual plan.
When can I use roadside assistance?
You can find roadside assistance towing companies open pretty much 24 hours a day, 365 days a year across the U.S., so there are professionals out there when you need help. However, hours and availability vary depending on where you are. If you’re in the middle of the Nebraska desert at 11 p.m., you’ll typically find fewer options than at 10 a.m. in downtown Seattle. To get the best coverage regardless of time of day and location, choose a roadside assistance provider with a large network like LNK TOWING & ROADSIDE ASSISTANCE.
Roadside assistance for your personal vehicle is more or less a given, but what about applying your coverage to a company, rental or borrowed car? If it’s a business vehicle, check with your company to see if there’s existing coverage with a motor club, auto insurance or a partner program with an on-demand company. Many car rental companies offer the option to add-on roadside assistance coverage, but you’ll be paying for peace of mind in the likely outcome you don’t need to use it. Another option is to download the LNK TOWING & ROADSIDE ASSISTANCE app to cover those “just in case” jitters.
Who are the people taking care of my car?
Trust is a major component in letting someone take care of your car. Going through an established brand with a network of roadside and towing partners is one way to connect with vetted, reputable professionals. For example, LNK TOWING & ROADSIDE ASSISTANCE requires proof of insurance and background checks for partners. Also keep in mind that many professionals choose towing and roadside assistance out of a desire to help others, and they’re in it for the long haul. LNK TOWING & ROADSIDE ASSISTANCE partners average almost 20 years experience, so you can trust that your vehicle is in good hands.
How much does it usually cost?
There’s no singular answer to this question. It all hinges on few things but mainly the type of roadside coverage you’re talking about. Is it an annual membership fee for a motor clubs like AAA? Is it partially covered with your car service, like On-Star, or an add-on to your monthly auto insurance? Or are you opting out of an annual or monthly fees and paying per use with a service like LNK TOWING & ROADSIDE ASSISTANCE? The best way to even the complicated playing field is to look at the per service cost. If you tend to use your coverage often, say for a finicky battery every couple months, a membership might be more cost effective per use. Or if you’re like most drivers and only use roadside assistance once every couple years, a pay-per-use model might be a better fit.
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Can you choose not to have roadside assistance coverage?
Yes. Unlike car insurance, you are not required by law to have roadside assistance coverage. It all comes down to preference. Consider your past experience and roadside usage, the age and condition of your vehicle and how much you’re comfortable spending for peace of mind on the road.
How To Choose The Right Towing Company?
Getting into an accident is definitely not a pleasant experience. Add having to find a towing company when you’re still distraught from your predicament and you’re in for a dubious treat. Most people don’t take the time to find a decent towing company before they actually need one. However, in order to save yourself the trouble of having to find one when it’s least convenient, we’d recommend doing so in advance.
The best way to find a good towing company is asking a question. You should ask your family and friends – some of them will probably have gained some experience when it comes to towing companies.
Next, try contacting the companies recommended to you and learn what you can about them. Some of the more important issues are listed below.
Payment: find out when you’re supposed to pay should you require their services. Some companies charge upfront while some collect their fees through your insurance company.
Distance and means of towing: ask the towing company’s representative how far will they be able to tow your car? Will there be an extra charge for crossing state lines? What means of towing can they offer – regular, flatbed, dolly, etc.
Insurance assistance: some towing companies offer additional assistance regarding insurance paperwork. This can come in quite handy in saving you both time and trouble.
Specialization: find out if they can handle all towing needs and situations. Some towing companies can’t provide all towing solutions and you should be aware of that prior to selecting your towing company. Avoid choosing a towing company that can’t cope with all towing circumstances in order to avoid further damage to your car.
Availability and response time: try choosing a company that’s available 24/7. This way, even if you get stuck in the middle of the night you know that there’s someone coming to the rescue. You should also inquire if they offer additional roadside assistance services, such as battery jump start, changing flat tires, and the like. Another important question is how soon do they arrived on scene?